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Customer Service Business Hours: Monday - Friday I 9 am - 5 pm EST Contact: info@jimagingdesign.com I 519.322.1044 |
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Questions about our order process 1. How does the process work?  2. How long will it take before I receive my proof? 3. How many proofs do I get? 4. How long will it take for me to receive my completed order? 5. What method of payment do you accept? Questions about photo requirements 6. What are the photo requirements? 7. What changes can I make to a design? 8. Do I need to edit my photos before I send them? 9. I'm not sure what picture to us. How many can I send? 10. Can I use a photograph that was professionally taken? Questions about our cards 11. Are envelopes included? 12. Do you offer a design only service? 13. I would 2 different messages printed on the inside of my folded cards. Can I do this? 14. Can I pre-order my envelopes?
15. Can I re-order if I didn't order enough? 16. What is my minimum order? Questions about shipping 17. What method of shipping do you use? 18. How much do you charge for shipping? 19. I haven't received my order yet. Now what? Questions about our order process 1. How does the process work? The order process is very simple. First decide on a design for your announcement. Fill out the online form located below your design. An email will be sent to confirm your order and then leave the rest to us! Click here for more info. 2. How long will it take before I receive my proof? You will receive your proofs within 24 hours of our confirmation. If an order is received on Saturday, you will receive your proofs on the next business day. 3. How many proofs do I get? You start with 3 to 4 to work from. One in colour, black and white, sepia and depending on the photo a colourized effect. 4. How long will it take for me to receive my completed order? Once payment has been made your order is immediately processed. Photo Cards and keepsake prints are shipped within 3 business days. Folded cards and panel cards have a 10 business day production. Depending on your location, you will receive your order within 1-6 business days. 5. What method of payment do you accept? We accept payments through Visa, Mastercard, PayPal, and debit. Of your paying by money order or cashier's cheque, your order will not be processed until your payment has been received. Questions about photo requirements 6. What are the photo requirements? Acceptable file formats are JPEG and TIF with a minimum resolution of 300dpi. The quality of the final product will depend on the quality of the digital image. Our designer may crop your image in order to make it fit properly. Please do not size the image before sending. 7. What changes can I make to a design? Our designs can be changed in any way, colour, font, even combined designs. That's why they are completely custom to you! 8. Do I need to edit my photos before I send them? No. Please don't do any edits or cropping of your photos. When your order is placed, just let us know if you looking for something specific. 9. I'm not sure what picture to us. How many can I send? If you can't decide, just send them to us! We'll use what we think will look great. Then you can decide. 10. Can I use a photograph that was professionally taken? Of course! By submitting your photos you contribute all legal ownership of your photos. By doing this, you must obtain first before we will be able to copy, reproduce, or use in any of our designs. We must respect the copyright law and the work of other artists and that’s why it’s so important that we have a signed release. You assume all legal responsibility for obtaining copyright permissions of the photos that have been taken by a professional photographer used in your requests Questions about our cards 11. Are envelopes included with my cards? Yes, envelopes are included with every card at no additional cost. 12. Do you offer a design only service? Yes we do. Just let us know what you are looking for. 13. I would 2 different messages printed on the inside of my folded cards. Can I do this? Unfortunately all cards must have the same message. 14. Can I pre-order my envelopes? Yes you may pre-order your envelopes for addressing ahead of your event. Envelopes are .30 each plus shipping. The final fee will be taken off of you card order. 15. Can I re-order if I didn't order enough? You sure can! We keep all your files. 16. What is my minimum order? The minimum for cards are 25. Questions about shipping 17. What method of shipping do you use? Cards are shipped FedEx Ground, UPS Ground, Canpar or Canada Post. Pre-Ordered envelopes and keepsake prints are shipped Canada Post/USPS. 18. How much do you charge for shipping? Orders are shipped via FedEx ground the is a flat shipping rate of $13.00 to the US and $10.00 within Canada. 8x10 and 11x14 prints which are sent by Postal service has a flat shipping rate of $5.00. 19. I haven't received my order yet. Now what? We can not be held responsible for shipping delay or problems due to the shipping services. We design and print your order, it is packaged with care and sent from our local service to your address listed on the order. You are sent delivery confirmation with tracking number for each order. We are not responsible for lost orders via the shipping service. If there are problems, we will do our best to track the package and inform you. If you have further questions, please let us know! info@jimagingdesign.ca |
